Insurance CSR and account manager salary in Texas, by metro
Dallas–Fort Worth pays the most. Houston and San Antonio pay less. The full cost is about 43% above salary everywhere.
Customer service representatives in Texas earned a median of $40,420 a year in May 2025 (BLS, all industries). Dallas–Fort Worth was highest of the big metros at $44,990. Insurance claims and policy processing clerks, a closer match for agency back-office work, earned a median of $49,880 statewide and $57,340 in DFW. Add about 30% of total pay for benefits and payroll taxes to get the full cost.
Median pay by Texas metro
| Area | Customer service reps | Claims and policy processing | Insurance sales agents |
|---|---|---|---|
| Texas | $40,420 | $49,880 | $51,180 |
| Dallas–Fort Worth | $44,990 | $57,340 | $59,510 |
| Austin | $43,720 | $48,280 | $50,850 |
| San Antonio | $42,720 | $55,910 | $51,450 |
| Houston | $40,380 | $48,700 | $46,460 |
The middle range, statewide
| Role | 25th percentile | Median | 75th percentile |
|---|---|---|---|
| Customer service reps | $35,420 | $40,420 ($19.44/hr) | $48,300 |
| Claims and policy processing | $44,520 | $49,880 ($23.98/hr) | $62,180 |
| Insurance sales agents | $39,740 | $51,180 ($24.61/hr) | $83,460 |
The CSR column covers every industry. An insurance CSR with a license and carrier knowledge usually sits above it. Use the policy processing column for back-office work, and the sales agent column as a ceiling for a licensed account manager.
The full cost, by metro
BLS data shows benefits and payroll taxes make up about 30% of total compensation for private employers. Divide salary by 0.70 to see the full yearly cost.
| Area | CSR median salary | Full yearly cost |
|---|---|---|
| Dallas–Fort Worth | $44,990 | About $64,300 |
| Austin | $43,720 | About $62,500 |
| San Antonio | $42,720 | About $61,000 |
| Houston | $40,380 | About $57,700 |
Free tool: Calculate market pay for a CSR or account manager in your Texas metro. About 3 minutes.
What moves the number
- A license. An unlicensed Texas CSR is limited to clerical work. See Texas CSR license requirements.
- Commercial lines. Commercial account managers handle larger, more complex accounts.
- Spanish. A bilingual CSR widens who your agency can serve. See hiring a remote or bilingual CSR.
- Coastal books. TWIA and wind work add a layer of policy knowledge.
Where Humai fits
If the desk isn't busy 40 hours a week, Humai lets you pay for the work instead of the seat. Licensed U.S. agents who hold Texas licenses, checked in NIPR, work in your AMS under your name. Pay per task, part-time or full-time.
Questions agency owners ask
What does an insurance CSR make in Texas?
BLS reports a median of $40,420 a year for customer service representatives in Texas across all industries, and $49,880 for insurance claims and policy processing clerks (May 2025). Licensed CSRs usually earn more.
Which Texas metro pays CSRs the most?
Dallas–Fort Worth, with a CSR median of $44,990 and a policy processing median of $57,340. Houston has the lowest CSR median of the four big metros at $40,380.
Is there BLS data for insurance account managers?
No. BLS has no account manager category. The policy processing and insurance sales agent figures bracket the role.
What does a CSR really cost a Texas agency?
BLS data for June 2026 shows benefits, including payroll taxes, made up about 30% of total compensation for private employers. On the Texas CSR median, that puts the total near $57,700 a year.
What do producers make in Texas?
Insurance sales agents in Texas earned a median of $51,180 (May 2025). DFW was highest at $59,510.
Sources
- BLS OEWS May 2025: Texas state estimates
- BLS OEWS May 2025: metropolitan area estimates
- BLS Employer Costs for Employee Compensation, June 2026
Licensing rules differ by state. This article is general information, not legal advice. Check with your state's department of insurance.