Insurance CSR and account manager salary in Florida, by metro
CSR pay is close across Florida's big metros. Producer pay isn't.
Customer service representatives in Florida earned a median of $40,440 a year in May 2025 (BLS, all industries). The four big metros ranged from $39,560 in Miami to $42,840 in Jacksonville. Insurance claims and policy processing clerks earned a median of $47,130 statewide. Add about 30% of total pay for benefits and payroll taxes to get the full cost, near $57,800 for the state CSR median.
Median pay by Florida metro
| Area | Customer service reps | Claims and policy processing | Insurance sales agents |
|---|---|---|---|
| Florida | $40,440 | $47,130 | $59,790 |
| Jacksonville | $42,840 | $46,450 | $61,490 |
| Tampa–St. Petersburg | $42,660 | $47,620 | $60,820 |
| Orlando | $40,530 | $47,010 | $50,280 |
| Miami–Fort Lauderdale–West Palm Beach | $39,560 | $47,520 | $60,260 |
The middle range, statewide
| Role | 25th percentile | Median | 75th percentile |
|---|---|---|---|
| Customer service reps | $36,400 | $40,440 ($19.44/hr) | $47,860 |
| Claims and policy processing | $39,700 | $47,130 ($22.66/hr) | $58,480 |
| Insurance sales agents | $46,010 | $59,790 ($28.75/hr) | $79,420 |
Where a 4-40 or 2-20 fits
BLS doesn't split pay by license. In practice:
- Unlicensed staff do clerical work only. Use the CSR column.
- A 4-40 customer representative does licensed service work in your office. Use the policy processing column as a guide.
- A 2-20 account manager can quote, bind and advise on any P&C account. Use the sales agent column as a ceiling.
See 4-40 vs. 2-20 for what each license allows.
The full cost, by metro
BLS data shows benefits and payroll taxes make up about 30% of total compensation for private employers. Divide salary by 0.70 to see the full yearly cost.
| Area | CSR median salary | Full yearly cost |
|---|---|---|
| Jacksonville | $42,840 | About $61,200 |
| Tampa–St. Petersburg | $42,660 | About $60,900 |
| Orlando | $40,530 | About $57,900 |
| Miami–Fort Lauderdale–West Palm Beach | $39,560 | About $56,500 |
Free tool: Calculate market pay for a CSR or account manager in your Florida metro. About 3 minutes.
Where Humai fits
If the desk isn't busy every week, Humai lets you pay for the work instead of the seat. Licensed U.S. agents who hold Florida licenses, checked in NIPR, work in your AMS under your name. Pay per task, part-time or full-time.
Questions agency owners ask
What does an insurance CSR make in Florida?
BLS reports a median of $40,440 a year for customer service representatives in Florida across all industries, and $47,130 for insurance claims and policy processing clerks (May 2025).
What does a 4-40 CSR make in Florida?
BLS doesn't report pay by license type. A 4-40 can do licensed service work, so expect pay above the all-industry CSR median. Use the policy processing figures as a guide and check local job posts.
Which Florida metro pays the most?
For CSRs, Jacksonville ($42,840) and Tampa ($42,660). For insurance sales agents, Jacksonville ($61,490), Tampa ($60,820) and Miami ($60,260). Orlando is lowest for producers at $50,280.
Is there BLS data for insurance account managers?
No. BLS has no account manager category. The policy processing and insurance sales agent figures bracket the role.
How much do benefits add?
BLS data for June 2026 shows benefits, including payroll taxes, made up about 30% of total compensation for private employers.
Sources
- BLS OEWS May 2025: Florida state estimates
- BLS OEWS May 2025: metropolitan area estimates
- BLS Employer Costs for Employee Compensation, June 2026
Licensing rules differ by state. This article is general information, not legal advice. Check with your state's department of insurance.